Been in the process of converting my home to a wireless network, partly enforced by the fact my previous modem was a POS. To make things difficult I couldn't remember the password I have with my ISP, so changed it before placing an order which I was gonna do online because I have a huge pet hate for call centres. Eventually reset the password and when I went into my modem to put in the new details the HTML interface was well and truly buggered beyond any recognition and I couldn't input my changed details.
Okay, so I gotta do what I didn't want to in the first place and call in the order. Fair enough, not great being on hold for 20 minutes but at least the new package and equipment will get ordered. Told it would take 3-5 working days and after about two weeks nothing arrived. So I call up and, guess fucking what, they had no record of the order! AUUUUUUUUUUUUUUGGGGGGGGHHHHHHH!
Somehow the daft cow on the other end of the phone went through the entire order with me, I even asked specifically how long the equipment would take to arrive, and she still somehow managed not to click 'add to basket' and 'confirm order' or whatever equivalent they have. Only plus side is I'm getting a goodwill gesture of £20 to make up for it, not a bad profit for two and a half weeks without the net, but still a right pain in the arse.
So yeah, long story short, I R back.
