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    View CommentsDowntime…Wasn’t us.

    April 19th, 2014 by

    Normally when the site breaks everyone looks at me.   Basically because I have been known to break things when I tinker around..Or de-admin myself..Or forget to re-register the domain.. Well the list kind of goes on.   Thankfully I have Kef and Bakuda who..generally know how to fix things.   This past Wednesday wasn’t anything I did..Nor any of my tech staff.   What happened was a massive downtime throughout our hosts VPS and Dedicated servers.   Because I still run FUS on a VPS configuration..  that included us.

    To quote

    a message from our CEO
    Dear Paul,
    On April 16 we experienced an outage that affected a portion of our customers. We want to sincerely apologize for any impact this may have had on your websites, email, and other online efforts.
    We traced the interruption back to a complex and undocumented firmware bug in one of our vendor’s hardware solutions, specifically some of our network routers. Once the problem was identified we immediately worked with the vendor to create and deploy a firmware update and custom configuration to fix it. We want to emphasize that none of your confidential information was ever compromised and that your account data remains safe and secure.

     

     

    So basically all is good now.  This isn’t a big news update but I figured I would inform the lot of you before people start thinking I broke something else.

    Cheers,

    Paul

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